Sales Policy for Energyrapic Furniture

Effective Date: January 3, 2025

At Energyrapic Furniture, we strive to provide the highest level of customer satisfaction by offering exceptional products at competitive prices. Our Sales Policy outlines the terms and conditions related to the purchase, pricing, and delivery of our furniture. By purchasing from Energyrapic Furniture, you agree to abide by the terms and conditions listed below.

1. Product Availability

  • In-Stock Products: We make every effort to ensure that the products listed on our website and in-store are available. However, due to varying demand and supply, availability may change. In the event that an item is out of stock, we will notify you immediately and provide an estimated restock date or alternative products.
  • Custom Orders: For custom or special orders, we will provide an estimated lead time and delivery date. Custom orders cannot be canceled once they are placed.

2. Pricing and Payment

  • Pricing: All prices listed on our website or in-store are in U.S. Dollars (USD) and include applicable taxes, unless otherwise stated. We reserve the right to change prices at any time, but the price at the time of your order is the price you will pay.
  • Payment Methods: We accept a variety of payment methods, including credit/debit cards, PayPal, and financing options through third-party partners. Payment must be made in full before the order is processed and shipped.
  • Discounts and Promotions: Occasionally, we offer special promotions and discounts. These promotions are subject to specific terms and conditions and may not be combined with other offers unless explicitly stated.

3. Order Confirmation

  • Order Processing: After placing your order, you will receive an order confirmation email detailing the products you purchased and the expected delivery timeframe.
  • Order Modifications: Once your order is placed, we may not be able to make changes to it. If you need to make any changes or cancellations, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

4. Shipping and Delivery

  • Delivery Times: Delivery times vary depending on the product and your location. Once your order has shipped, you will receive tracking information to monitor the status of your delivery.
  • Shipping Costs: Shipping costs are calculated based on the weight and size of your order and the delivery location. Some items may qualify for free shipping promotions, which will be clearly indicated during checkout.
  • Delivery Issues: If there are any issues with your delivery (e.g., delays, damages, missing items), please contact us within 48 hours of receipt so we can assist you promptly.

5. Returns, Exchanges, and Cancellations

  • Returns: Please refer to our Return Policy for detailed information on how to return products and our return eligibility requirements.
  • Exchanges: We offer exchanges for most products, provided the items are returned in new, unused condition within the allowed return period. Custom orders cannot be exchanged.
  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders that have already been processed or shipped cannot be canceled. However, you can return most items within 30 days of delivery.

6. Warranty

  • Product Warranty: Many of our products come with a manufacturer’s warranty covering defects in materials or craftsmanship. Please refer to the specific product warranty terms for more details. In case of any issues, please contact us, and we will help resolve the matter in accordance with the warranty guidelines.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with detailed information and photos of the issue. We will work to resolve the matter by offering a refund, replacement, or repair, depending on the situation.

8. Customer Service

We value our customers and are always here to help with any questions or concerns. If you need assistance with your order, product inquiries, or anything else, please contact us:

9. Limitation of Liability

To the fullest extent permitted by law, Energyrapic Furniture will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product involved in the claim.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, and the “Effective Date” will reflect the latest revision.